United States Domestic Warranty and Return Policy

This Warranty and Return Policy applies only to products purchased directly from JAVS and shipped to customers within the United States. International purchases, shipments, and customers outside the United States are not covered by this policy and may be subject to separate warranty and return terms.

90-Day Limited Warranty

Justice AV Solutions (JAVS) warrants Nimble 2 and JAVS FlexMic products purchased directly from JAVS and shipped within the United States to be free from defects in materials and workmanship under normal use for a period of 90 days from the original date of purchase.

If a covered product is determined by JAVS to be defective during the warranty period, JAVS will, at its discretion, repair or replace the product at no charge to the original purchaser.

This limited warranty applies only to the original purchaser and covers defects resulting from normal use. It does not cover damage resulting from misuse, abuse, accident, unauthorized modification or repair, improper installation, improper storage, exposure to liquids or extreme environmental conditions, normal wear and tear, or damage caused by equipment or accessories not supplied or approved by JAVS.

Proof of purchase may be required to obtain warranty service.

Before returning a product for warranty service, customers must contact JAVS Support to obtain return authorization and shipping instructions. Products returned without prior authorization may experience delays in processing.

This warranty gives you specific legal rights, and you may also have other rights that vary by state or jurisdiction.

Return Policy

Except as provided under the 90-Day Limited Warranty above, JAVS accepts product returns only when the product is determined to be defective. We do not accept returns for change of mind, buyer's remorse, compatibility issues unrelated to a product defect, or products that are no longer wanted or needed.

Customers who believe they have received a defective product must contact JAVS Support before returning the product. JAVS may request information about the issue and may perform troubleshooting or other reasonable steps to determine whether the product is defective.

If JAVS determines that the product is eligible for return, the customer will be provided with return authorization and shipping instructions.

Return Shipping Costs

Customers are responsible for all costs associated with shipping a returned product back to JAVS. JAVS does not provide prepaid return shipping labels or reimburse return shipping costs unless the return is the result of an incorrect product being shipped by JAVS.

Products should be packaged appropriately to prevent damage during return shipment. JAVS is not responsible for products lost or damaged while being shipped back to JAVS.

Refunds

Once an authorized return has been received and inspected, JAVS will notify the customer regarding approval of the return. Approved refunds will be issued to the original method of payment.

Original shipping charges are non-refundable unless the return is the result of an error by JAVS.

Products returned without authorization, or products determined not to be defective, may not be eligible for a refund.

How to Start a Return or Warranty Claim

Before shipping any product back to JAVS, please contact JAVS Support to request return authorization and shipping instructions.

JAVS – Justice AV Solutions

13020 Middletown Industrial Blvd.

Louisville, KY 40223

JAVS Help Desk: 1-877-528-7457 (1-877-JAVS-HLP)

Please have your order number, product information, and a brief description of the issue available when contacting us.

Domestic U.S. Only

This policy applies exclusively to qualifying purchases shipped within the United States. Warranty and return policies for purchases or shipments outside the United States may differ. Contact JAVS for information regarding international warranty or return terms.